Shipping & Returns
Sending the package
As a general rule, packages are shipped within 48 hours of receipt of payment, via Correos Express with tracking number and delivery without signature. The customization of the wineskin adds 24h to the shipping time.
Shipping costs include handling and packaging costs, as well as postal charges. The handling costs have a fixed price, while transport costs may vary depending on the total weight of the package. We advise you to group all your items in one order. We cannot combine two different orders, and shipping charges will apply to each individually. We are not responsible for damage to your package after shipping, but we do our best to protect all fragile items.
Boxes are large and your items will be well protected.
For any return please contact us in advance at the email address firstname.lastname@example.org
Returns must be made within a maximum of 14 days from the date of delivery of the product and provided that the product has not been used prior to its return.
We do not accept returns of personalized products unless there is an error or defect on our part.
Returns will be paid through the same payment method with which the order was paid.
Shipping and return costs are not refundable for returns of products in good condition.
In the case of returns of damaged, defective or wrong products we will pay the shipping costs, the value of the product and the cost of the return.